The official response of Sanya hotel after half price per night exceeds 1,000 yuan
2022-08-07: [Article Link] On 6 August, at 6 a.m., Sanya introduced temporary global static management, leaving some 80,000 tourists in the area. On that day, Sanya held a press conference in which it was proposed that “the hotel provides a half-priced renewal service for staying tourists”, but a number of visitors reported through social platforms that the hotel did not agree to a renewal, or that it would be more expensive than the scheduled price after the price had been raised. In response, the Sanya Tourism and Cultural Broad and Sports Department staff responded (www.thepaper.cn) that the half price should be discounted on the basis of the original price, that it could not be changed or refused to remain in the hotel, and that visitors could call the 12345 hotline for a complaint if the aforementioned behaviour was committed. According to information released at a press conference on 6 June by the Command for the Prevention and Control of the New Cycrovirus Pneumonia in Sanya City, some 32,000 of the more than 80,000 tourists remain in hotels. However, a number of stay-in-hospital visitors reflected on social platforms, with hotels refusing to accept half-price policies and hotels offering discounts after price increases have been made, which are more expensive than on bookings.
In response, the paper journalist contacted a number of hotels, all of which indicated that the stay was a 50 per cent discount on the market price rather than a visitor's book price. In one of the hotels, the co-room price was 1543 Yuan a night on the hotel reservation platform, but the guest service indicated that the market price was 2400 Yuan and the price was also 1,200 Yuan after a 50 per cent discount, while in September it was only 997 Yuan. Another well-known five-star hotel said that a visitor’s continued half price would require not only proof of the current market price, but also proof of the cancellation of a flight or train. For tourists who have not yet booked a ticket or are on their own, it would have to be paid at the original market price and not receive a half price discount.
In response to the above, on 6 August the journalist The Paper called the Directorate of Tourism and Cultural Broad and Sports of Sanya City, and its staff indicated that the “renewal of half-priced preferential services” proposed at the press conference should be discounted on the basis of the original scheduled price of the tourist rather than on the basis of the market price of the gate.
She indicated that the travel authorities were currently meeting to draw up a protocol that would regulate the price of hotels, meals, etc. during the vaccination period, and that the programme would be issued as soon as possible. For the time being, if the hotel refuses to provide a renewal at the half price originally set, or if the price is increased, the visitor can call 12345 for a complaint, or, after the programme is in place, request the hotel to return the difference. (This is from The PaperSmart; more original information can be downloaded from The PaperSmart APP)